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Common Problem

The repair process includes?

Please follow the steps below

1. Contact the WhatsMiner official after-sales personnel to report the problem;

2. After-sales personnel assist in handling and eliminate non-hardware faults;

3. Sending the repaired parts and fill in the repair work order;


Contacts:

Telegram:Whatsminer_Aftersales, whatsminercici 

Wechat:microbt_service, whatsminer_service

Mail:Support@microbt.com

How long does it take to complete the repair?

If the work order is correctly created, the return time is as follows: 

Warranty machine: after-sales delivery time is generally from the system to confirm the date of receipt of goods within 7 working days, specific to the actual maintenance progress shall prevail, such as large quantities or machine maintenance time will be extended by the actual situation; 

Warranty machine: after-sales delivery time is generally 7 working days after the payment voucher sent to customer service.  

Not covered by our product warranty?

Please note that the following are not covered by our product warranty:

1. Products that have been damaged due to failure to install the product in accordance with the specifications, arbitrarily loading and unloading, pulling, picking, lifting, or smashing the product, resulting in parts detachment, unstable link, circuit board open circuit, etc.;

2. Products that are not normally put on the shelves due to improper operation, including but not limited to products that are damaged due to reverse plugging, less plugging, or no plugging;

3. Unauthorized disassembly, modification, or repair of damaged products without the written or electronic authorization of Party A;

4. Products that use unofficially designated accessories that cause insufficient computing power or are damaged due to mismatching, including but not limited to power supplies, control boards, fans, cables, etc.;

5. Products that use unofficial supporting software, which leads to poor computing power, abnormal computing power, jams, and burn-in;

6. Products whose operating parameters (such as overclocking) are modified by oneself, resulting in shortened product life or direct damage;

7. Failure to follow the specification to describe the damage caused by the regular use of electricity, network, and environment, including but not limited to a humid environment, corrosive environment, ultra-high temperature environment, dust particles, abnormal voltage and current (surge, shock, instability), etc.;

8. Products whose serial numbers have been maliciously modified, defaced, or deliberately removed;

9. Damage caused by natural disasters, including but not limited to earthquakes, fires, rainstorms, and sandstorms.

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